Market Insights
Stay up to date by browsing the latest insights from our industry leaders. Read our latest blogs and whitepapers, watch videos and promotional materials about the latest technology, and listen to our podcasts to stay on top of the latest happenings here at Hyosung Innovue.
Latest From the Blog
Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.
PCI TR-31 and TR-34 Guidance for FI ATMs
Hyosung ATMs have been updated to support a more secure method of storing and securing encryption keys. The new standard TR-31 (“key blocks”) will be mandated by PCI (Payment Card Industry) for the transfer of keys to ATMs starting January 1, 2025. To transfer the master key from the host processor to the ATM in […]
Service Parts Bulletin
Replacement BMD and BMU Control Boards This bulletin is to inform our customers about a part number change for the replacement TCR control board and core board for the BMD and BMU. When replacing the main control board on the BMD or BMU of the TCR, you must also change the core board. In the […]
Are Your ATMs Ready for PCI TR-31 Key Block?
Hyosung retail ATMs have been updated to support a more secure method of transferring encryption keys from the host processor to the ATM as required by PCI (Payment Card Industry). The new standard TR-31 (“key blocks”) will be mandated by PCI for the transfer of keys to ATMs starting January 1, 2025 Are all ATM […]
ATM Security Bulletin | November 2023
Key takeaways: Hyosung Innovue is aware that ATM skimming attacks are on the rise in 2023. While non-bank owned ATMs skimming attacks are relatively flat year-over-year, according to FICO, there has been a year-over-year increase in Card skimming of 109% at bank-owned ATMs in the first half of 2023. Furthermore, there is a shift in […]
Featured Videos
Podcasts
Watch all of our podcasts to hear about the latest banking and retail from our industry experts.
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Unpacking And Dissecting The Shift In How People Pay – Hyosung Innovue Podcast
In this podcast you will learn how Hyosung Innovue unpacks, dissects, and then connects the dots on the way people pay and interact with the ritual of paying for a service. Understand how the technologies and the services of financial institutions should adapt and continue to influence.
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Banking Experiences Episode 1
The way automatic teller machines (ATMs) are used has changed for the better, allowing automated processes to make the experience easier for everyone. As a new year dawns, new developments emerge as new technologies help to make these automated processes even easier.
Whitepapers
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HSFCU Wins Future Branches Award with Hyosung Tech
HSFCU Strategy and Fortitude Wins Future Branches Awards with Hyosung Tech In 2019 Hawaii State Federal Credit Union (HSFCU) partnered with NextBranch and Hyosung to implement new products and services. With their successful efforts, HSFCU received the 2021 Future Branches Innovators Awards for Most Effective Branch Technology Implementation. Choose Branch Technology from the company that has won […]
Using Self-Service Tools to Thrive in an Uncertain Market
Customer behavior is constantly evolving. There are many factors that drive behavior change – technology advances, changing needs, societal influences – but they all drive updated expectations and new demands that consumers place on the businesses that serve them. Leading businesses, regardless of industry, are in tune with their customers’ demands, constantly updating and adding […]
Cash Recycling is for Everyone
Cash recycling is not a new topic. Financial institutions across Europe and Asia have used cash recycling ATMs to offset the high costs of cash-in-transit companies for more than 25 years. Written by Greg Donahue In the United States, institutions have mulled for years whether implementing recycling technology at the ATM would provide a return […]
Insights/Commentary
Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.
Service Parts Bulletin
Replacement BMD and BMU Control Boards This bulletin is to inform our customers about a part number change for the replacement TCR control board and core board for the BMD and BMU. When replacing the main control board on the BMD or BMU of the TCR, you must also change the core board. In the […]
Unpacking And Dissecting The Shift In How People Pay – Hyosung Innovue Podcast
In this podcast you will learn how Hyosung Innovue unpacks, dissects, and then connects the dots on the way people pay and interact with the ritual of paying for a service. Understand how the technologies and the services of financial institutions should adapt and continue to influence.
Secure Cash Transfer
Bill Budde is the Vice President of Banking Strategy and Solutions for Hyosung Innovue. In this role, he develops and manages Hyosung’s hardware portfolio and helps banks and credit unions make decisions about branch transformation technology and unlock the value of those investments. Prior to joining Hyosung, Bill worked at JPMorgan Chase in both the […]
Paper or Plastic…In-store or Online?
Back in the day… There was a time when the most common question asked by grocers was related to the bagging preference upon exit…“Do you want Paper or Plastic”? Ah, the good ‘ol days. Certainly environmental concerns aren’t to be marginalized but today’s grocer is grappling with a much more complex question it seems. Today’s grocer is […]
Market News
Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.
Secure Cash Transfer
Bill Budde is the Vice President of Banking Strategy and Solutions for Hyosung Innovue. In this role, he develops and manages Hyosung’s hardware portfolio and helps banks and credit unions make decisions about branch transformation technology and unlock the value of those investments. Prior to joining Hyosung, Bill worked at JPMorgan Chase in both the […]
Paper or Plastic…In-store or Online?
Back in the day… There was a time when the most common question asked by grocers was related to the bagging preference upon exit…“Do you want Paper or Plastic”? Ah, the good ‘ol days. Certainly environmental concerns aren’t to be marginalized but today’s grocer is grappling with a much more complex question it seems. Today’s grocer is […]
Why cash recycling can pay off for banks
Cash recycling is a relatively recent development for ATMs, which raises the question of whether it is actually a good investment that can save time and money while increasing teller productivity. Image via Adobe Stock June 6, 2023 | by Bradley Cooper — Editor, ATM Marketplace Cash can be a tricky payment method to manage. There’s the matter of […]
Taking a closer look at video banking
Video banking is a now a multi-billion dollar industry. Where’s it headed? ATM Marketplace takes a closer look. April 7, 2023 | by Bradley Cooper — Editor, ATM Marketplace It is no surprise that customers now expect service on their own terms and at their own convenience. This includes not only simple banking services such as checking account balances […]
Infographics
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Cash Is Vital In A Digital World
Bill Budde is the Vice President of Product Marketing for Hyosung. In this role, he helps banks and credit unions make decisions about branch transformation technology and unlock the value of those investments. Prior to joining Hyosung, Bill worked at JPMorgan Chase in both the Retail Banking and Merchant Processing business units, developing and implementing […]
Events
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Platinum Sponsor, Hyosung America, to Share Significant News at NAC2020-VIRTUAL Conference
Media Contacts: Bruce Renard Executive Director The National ATM Council, Inc. (904) 683-6533 [email protected] Sharon Shaw Senior Director of Marketing Hyosung (469) 676-1199 [email protected] Platinum Sponsor, Hyosung America, to Share Significant News at NAC2020-VIRTUAL Conference Jacksonville, Florida, September 24, 2020 – The National ATM Council, Inc. (NAC) has proudly announced that leading global ATM manufacturer, Hyosung, […]
Hyosung Company Milestones
Since launching its new dedicated service division in July of 2012, Hyosung has been growing at a rapid pace. We continue to expand as the company aims to deliver unrivaled products along with the best service in the industry. Take a look at some of our company milestones over the last several years.
Core Integration: How to Exceed Consumer Expectations
The ATM and self-service channel is ripe for disruption. Consumers today demand more self-service than ever, and companies across the globe are creating solutions that enable their customers to do more with self-service. What can you do to keep up with this demand?
Hyosung and Win10: An Opportunity for Change
The ATM and financial self-service industries are buzzing with discussions about the looming Windows 10 migration. Microsoft has requested that customers transition to Windows 10, and the penalty for noncompliance is no more security updates and no more patches. In short, Microsoft will eventually stop supporting Windows 7. How will it affect you? Continue improving your software […]
Bulletins
Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.
PCI TR-31 and TR-34 Guidance for FI ATMs
Hyosung ATMs have been updated to support a more secure method of storing and securing encryption keys. The new standard TR-31 (“key blocks”) will be mandated by PCI (Payment Card Industry) for the transfer of keys to ATMs starting January 1, 2025. To transfer the master key from the host processor to the ATM in […]
Service Parts Bulletin
Replacement BMD and BMU Control Boards This bulletin is to inform our customers about a part number change for the replacement TCR control board and core board for the BMD and BMU. When replacing the main control board on the BMD or BMU of the TCR, you must also change the core board. In the […]
ATM Security Bulletin | November 2023
Key takeaways: Hyosung Innovue is aware that ATM skimming attacks are on the rise in 2023. While non-bank owned ATMs skimming attacks are relatively flat year-over-year, according to FICO, there has been a year-over-year increase in Card skimming of 109% at bank-owned ATMs in the first half of 2023. Furthermore, there is a shift in […]
Hyosung Innovue Technical Bulletin
In light of an increase in skimmer attacks, Hyosung encourages you to review the nature attacks, your risk exposure and steps you can take to protect your fleet. The Threat There are 3 types of skimmers, all designed to read Track 2 data from the customer’s card: Risk Exposure Not all card readers have anti-skim […]
PR
Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.
Hyosung Innovue Names Nancy Gail Daniels as New Chief Revenue Officer
Hyosung Innovue announced Nancy Gail Daniels as the company’s first Chief Revenue Officer. Nancy comes to the position with over 45 years of experience and has held leadership roles at Fujitsu, NCR and Hyosung. Most recently she served as Managing Member and Operating Partner for HTx Holdings.
The National Organization on Disability Announces the 2023 Leading Disability Employers
Hyosung Innovue Recognized for Commitment to Building an Inclusive Workforce NEW YORK, NY (October 2, 2023) – In honor of National Disability Employment Awareness Month, the National Organization on Disability (NOD) is proud to announce and recognize the sixty-five 2023 Leading Disability Employers including Hyosung Innovue. In its ninth year, the NOD Leading Disability Employer […]
Hyosung Innovue: The ATM Maker Rebrands to Embrace a ‘Customer-Led Revolution’
Hyosung Innovue: The ATM Maker Rebrands to Embrace a ‘Customer-Led Revolution’ Originally posted and created by Dallas Innovates, LANCE MURRAY • JAN 31, 2023 Hyosung America, the Irving-based maker of ATM technology, has announced a new brand identity—“Hyosung Innovue.” “Innovue is a compound word that stands for “Innovation + Vision” and expresses our company’s goal […]
Hyosung America Launches New Brand Identity – Hyosung Innovue
Hyosung America Launches New Brand Identity – Hyosung Innovue DALLAS, January 31, 2023 – Hyosung America today announced “Hyosung Innovue,” a new brand identity. The change is the culmination of a year-long effort to reframe the company’s story of value as a human experience maker. “Our company has a long history of harnessing its unique […]