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Market Insights

Stay up to date by browsing the latest insights from our industry leaders. Read our latest blogs and whitepapers, watch videos and promotional materials about the latest technology, and listen to our podcasts to stay on top of the latest happenings here at Hyosung Innovue.

Latest From the Blog

Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.

PCI TR-31 and TR-34 Guidance for FI ATMs

PCI TR-31 and TR-34 Guidance for FI ATMs

Hyosung ATMs have been updated to support a more secure method of storing and securing encryption keys. The new standard TR-31 (“key blocks”) will be mandated by PCI (Payment Card Industry) for the transfer of keys to ATMs starting January 1, 2025. To transfer the master key from the host processor to the ATM in […]

Employee Spotlight: Meet Justin Jung

Employee Spotlight: Meet Justin Jung

Welcome to Hyosung Innovue’s employee spotlight! Our second January Spotlight is on Justin Jung, Supply Chain Manager. Get to know about Justin below! Q: How long have you worked at Hyosung? What was your start date? A: I started out as temp position on August 2018 and transitioned to permanent on June 2019 Q: Can […]

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Employee Spotlight: Meet Brian Lim

Employee Spotlight: Meet Brian Lim

Welcome to Hyosung Innovue’s employee spotlight! Our first January Spotlight is on Brian Lim, Supply Chain Manager. Get to know about Brian below! Q: How long have you worked at Hyosung? What was your start date? A: I started working in June, 2021 Q: Can you tell us a little more about your background and […]

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Employee Spotlight: Meet Priscilla Hauxwell

Employee Spotlight: Meet Priscilla Hauxwell

Welcome to Hyosung Innovue’s employee spotlight! Our December Spotlight is on Priscilla Hauxwell, Sales Support Analyst. Get to know about Priscilla below! Q: How long have you worked at Hyosung? What was your start date? A: I have worked with Hyosung for 18 months. I started July 2022. Q: Can you tell us a little […]

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Podcasts

Watch all of our podcasts to hear about the latest banking and retail from our industry experts.

  • Unpacking And Dissecting The Shift In How People Pay – Hyosung Innovue Podcast

    In this podcast you will learn how Hyosung Innovue unpacks, dissects, and then connects the dots on the way people pay and interact with the ritual of paying for a service. Understand how the technologies and the services of financial institutions should adapt and continue to influence.

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  • Banking Experiences Episode 1

    The way automatic teller machines (ATMs) are used has changed for the better, allowing automated processes to make the experience easier for everyone. As a new year dawns, new developments emerge as new technologies help to make these automated processes even easier.

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Whitepapers

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HSFCU Wins Future Branches Award with Hyosung Tech

HSFCU Wins Future Branches Award with Hyosung Tech

HSFCU Strategy and Fortitude Wins Future Branches Awards with Hyosung Tech In 2019 Hawaii State Federal Credit Union (HSFCU) partnered with NextBranch and Hyosung to implement new products and services. With their successful efforts, HSFCU received the 2021 Future Branches Innovators Awards for Most Effective Branch Technology Implementation. Choose Branch Technology from the company that has won […]

Using Self-Service Tools to Thrive in an Uncertain Market

Using Self-Service Tools to Thrive in an Uncertain Market

Customer behavior is constantly evolving. There are many factors that drive behavior change – technology advances, changing needs, societal influences – but they all drive updated expectations and new demands that consumers place on the businesses that serve them. Leading businesses, regardless of industry, are in tune with their customers’ demands, constantly updating and adding […]

Cash Recycling is for Everyone

Cash Recycling is for Everyone

Cash recycling is not a new topic. Financial institutions across Europe and Asia have used cash recycling ATMs to offset the high costs of cash-in-transit companies for more than 25 years. Written by Greg Donahue In the United States, institutions have mulled for years whether implementing recycling technology at the ATM would provide a return […]

Insights/Commentary

Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.

Service Parts Bulletin

Service Parts Bulletin

Replacement BMD and BMU Control Boards This bulletin is to inform our customers about a part number change for the replacement TCR control board and core board for the BMD and BMU. When replacing the main control board on the BMD or BMU of the TCR, you must also change the core board. In the […]

Secure Cash Transfer

Secure Cash Transfer

Bill Budde is the Vice President of Banking Strategy and Solutions for Hyosung Innovue. In this role, he develops and manages Hyosung’s hardware portfolio and helps banks and credit unions make decisions about branch transformation technology and unlock the value of those investments. Prior to joining Hyosung, Bill worked at JPMorgan Chase in both the […]

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Paper or Plastic…In-store or Online?

Paper or Plastic…In-store or Online?

Back in the day… There was a time when the most common question asked by grocers was related to the bagging preference upon exit…“Do you want Paper or Plastic”? Ah, the good ‘ol days.   Certainly environmental concerns aren’t to be marginalized but today’s grocer is grappling with a much more complex question it seems.  Today’s grocer is […]

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Market News

Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.

Secure Cash Transfer

Secure Cash Transfer

Bill Budde is the Vice President of Banking Strategy and Solutions for Hyosung Innovue. In this role, he develops and manages Hyosung’s hardware portfolio and helps banks and credit unions make decisions about branch transformation technology and unlock the value of those investments. Prior to joining Hyosung, Bill worked at JPMorgan Chase in both the […]

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Paper or Plastic…In-store or Online?

Paper or Plastic…In-store or Online?

Back in the day… There was a time when the most common question asked by grocers was related to the bagging preference upon exit…“Do you want Paper or Plastic”? Ah, the good ‘ol days.   Certainly environmental concerns aren’t to be marginalized but today’s grocer is grappling with a much more complex question it seems.  Today’s grocer is […]

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Why cash recycling can pay off for banks

Why cash recycling can pay off for banks

Cash recycling is a relatively recent development for ATMs, which raises the question of whether it is actually a good investment that can save time and money while increasing teller productivity. Image via Adobe Stock June 6, 2023 | by Bradley Cooper — Editor, ATM Marketplace Cash can be a tricky payment method to manage. There’s the matter of […]

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Taking a closer look at video banking

Taking a closer look at video banking

Video banking is a now a multi-billion dollar industry. Where’s it headed? ATM Marketplace takes a closer look. April 7, 2023 | by Bradley Cooper — Editor, ATM Marketplace It is no surprise that customers now expect service on their own terms and at their own convenience. This includes not only simple banking services such as checking account balances […]

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Infographics

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Cash Is Vital In A Digital World

Cash Is Vital In A Digital World

Bill Budde is the Vice President of Product Marketing for Hyosung. In this role, he helps banks and credit unions make decisions about branch transformation technology and unlock the value of those investments. Prior to joining Hyosung, Bill worked at JPMorgan Chase in both the Retail Banking and Merchant Processing business units, developing and implementing […]

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Events

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Platinum Sponsor, Hyosung America, to Share Significant News at NAC2020-VIRTUAL Conference

Platinum Sponsor, Hyosung America, to Share Significant News at NAC2020-VIRTUAL Conference

Media Contacts: Bruce Renard Executive Director The National ATM Council, Inc. (904) 683-6533 [email protected] Sharon Shaw Senior Director of Marketing     Hyosung (469) 676-1199 [email protected] Platinum Sponsor, Hyosung America, to Share Significant News at NAC2020-VIRTUAL Conference Jacksonville, Florida, September 24, 2020 – The National ATM Council, Inc. (NAC) has proudly announced that leading global ATM manufacturer, Hyosung, […]

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Hyosung Company Milestones

Hyosung Company Milestones

Since launching its new dedicated service division in July of 2012, Hyosung has been growing at a rapid pace. We continue to expand as the company aims to deliver unrivaled products along with the best service in the industry. Take a look at some of our company milestones over the last several years.

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Hyosung and Win10: An Opportunity for Change

Hyosung and Win10: An Opportunity for Change

The ATM and financial self-service industries are buzzing with discussions about the looming Windows 10 migration. Microsoft has requested that customers transition to Windows 10, and the penalty for noncompliance is no more security updates and no more patches. In short, Microsoft will eventually stop supporting Windows 7. How will it affect you? Continue improving your software […]

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Bulletins

Stay up to date in the by reading the latest trends and insights from the industry leaders, Hyosung.

PCI TR-31 and TR-34 Guidance for FI ATMs

PCI TR-31 and TR-34 Guidance for FI ATMs

Hyosung ATMs have been updated to support a more secure method of storing and securing encryption keys. The new standard TR-31 (“key blocks”) will be mandated by PCI (Payment Card Industry) for the transfer of keys to ATMs starting January 1, 2025. To transfer the master key from the host processor to the ATM in […]

Service Parts Bulletin

Service Parts Bulletin

Replacement BMD and BMU Control Boards This bulletin is to inform our customers about a part number change for the replacement TCR control board and core board for the BMD and BMU. When replacing the main control board on the BMD or BMU of the TCR, you must also change the core board. In the […]

ATM Security Bulletin | November 2023

ATM Security Bulletin | November 2023

Key takeaways: Hyosung Innovue is aware that ATM skimming attacks are on the rise in 2023. While non-bank owned ATMs skimming attacks are relatively flat year-over-year, according to FICO, there has been a year-over-year increase in Card skimming of 109% at bank-owned ATMs in the first half of 2023.  Furthermore, there is a shift in […]

Hyosung Innovue Technical Bulletin

Hyosung Innovue Technical Bulletin

In light of an increase in skimmer attacks, Hyosung encourages you to review the nature attacks, your risk exposure and steps you can take to protect your fleet. The Threat There are 3 types of skimmers, all designed to read Track 2 data from the customer’s card: Risk Exposure Not all card readers have anti-skim […]

PR

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The National Organization on Disability Announces the 2023 Leading Disability Employers

The National Organization on Disability Announces the 2023 Leading Disability Employers

Hyosung Innovue Recognized for Commitment to Building an Inclusive Workforce NEW YORK, NY (October 2, 2023) – In honor of National Disability Employment Awareness Month, the National Organization on Disability (NOD) is proud to announce and recognize the sixty-five 2023 Leading Disability Employers including Hyosung Innovue. In its ninth year, the NOD Leading Disability Employer […]

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Hyosung Innovue: The ATM Maker Rebrands to Embrace a ‘Customer-Led Revolution’

Hyosung Innovue: The ATM Maker Rebrands to Embrace a ‘Customer-Led Revolution’

Hyosung Innovue: The ATM Maker Rebrands to Embrace a ‘Customer-Led Revolution’ Originally posted and created by Dallas Innovates, LANCE MURRAY • JAN 31, 2023 Hyosung America, the Irving-based maker of ATM technology, has announced a new brand identity—“Hyosung Innovue.” “Innovue is a compound word that stands for “Innovation + Vision” and expresses our company’s goal […]

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Hyosung America Launches New Brand Identity – Hyosung Innovue

Hyosung America Launches New Brand Identity – Hyosung Innovue

Hyosung America Launches New Brand Identity – Hyosung Innovue DALLAS, January 31, 2023 – Hyosung America today announced “Hyosung Innovue,” a new brand identity. The change is the culmination of a year-long effort to reframe the company’s story of value as a human experience maker. “Our company has a long history of harnessing its unique […]

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