Last Updated December 28, 2022.
We note that if you are a Hyosung employee, contractor, supplier, customer or other partner, the use and protection of Personal Information may be subject to additional contractual obligations between us, including without limitation, additional Hyosung policies, such as the Hyosung’s Code of Business Ethics.
Personal vs. Non-Personal Information
- Personal Information: Personal information may be collected from you as you use the Site, or from other sources. Personal information generally is information that personally identifies you in some way(s). Examples include your name, address, birth date, email address, phone number, other data collected when purchasing our products or services, education, employment, credit card, or other credit information. Additional examples include information submitted through our call centers, by joining a mailing list, by participating in social media events, contests or surveys, and signing up for email alerts or distributions. If you submit personal information to us, including during your visit to this website, you are choosing to provide us with your personal information and you agree that it will be used to provide the information, products or services that you request (including information on additional products and or services which Hyosung reasonably thinks may be of interest to you) and you consent to Hyosung’s use of your personal information to improve or market Hyosung’s products or services. Hyosung does not knowingly request or collect personal information from any person under the age of 16 and we ask that any individual who is under the age of 16 to refrain from using our Site or submitting any personal information.
Use, Disclosure and Protection of Personal Information
It is Hyosung’s intention to obtain personal information only by fair and lawful means, and to use the personal information to service your needs and requests. We may also use personal information to process an order made through the Site, including shipping and returns of such order, and for organizing and submitting customer satisfaction reviews. We may also use such personal information to support marketing for our products and services and to enhance the content and use of our Site.
As a global company, in order for Hyosung to provide our products and services, we may need to share your personal information with other companies within the Hyosung group and/or transfer your information to other countries. We will always seek to ensure that it is kept secure and only used in accordance with your instructions and agreed purpose.
We may collect personal information in preparation of entering into a formal agreement. Such information might be used to conduct searches and background checks.
Further, we may use and disclose personal information to the extent necessary to comply with laws, regulations, court orders, government agencies or investigations and similar legal instructions, to resolve disputes, and to protect Hyosung’s rights and property. Additionally, we may also contract with other third parties to provide services, such as shipping, payment processing, contact verification, market research, and organization of promotions, or other subcontractors; however, we will provide these contractual parties only with the personal Information necessary to perform the work for which they were contracted. In such cases, Hyosung and such a provider have agreed the necessary terms Hyosung will not sell personal Information to any third party and we will take commercially reasonable efforts to maintain the confidentiality of such information, in accordance with our contractual obligations as well as in compliance with those laws applicable in the countries in which we conduct business (and you should be aware that laws in all jurisdictions are not the same, and that some may have stricter requirements than others). Further, to protect your personal information from unauthorized access and use, Hyosung maintains physical, electronic, and procedural safeguards, and requires those to whom we disclose personal information to do the same.
Hyosung will retain your personal Information only for so long as it is needed to support the overall purpose for which we collected the information.
Hyosung will process personal related Data on its servers, which are located in countries all over the world. Therefore, Hyosung may process your data outside the country in which you are living (including but not limited to the USA).
Hyosung’s platforms are not directed to children, and Hyosung only collects information from children as permitted by law. For example, we may collect data from children over 16 who are allowed by law to interact with Hyosung or if we have appropriate consent. If you believe that we are processing a child’s information inappropriately, please contact us.
Hyosung is based in the United States and has Affiliates and service providers around the world. Your personal information may be transferred to other countries, which may not have similar privacy or data protection laws. However, we will always protect your information as descried in the Privacy Notice, no matter where it is stored.
Information Security and Data Retention
We use physical, technical, organizational, and administrative safeguards to help protect your personal information from unauthorized access or loss. For example, we use encryption and other tools to protect sensitive information. We retain your personal information as needed for the purposes listed above and as permitted by law.
If you have applied for a job at Hyosung, the personal information in your application will be used and retained for recruiting, compliance and other customary human resources purposes.
Your Control Over Marketing Communications
Your Personal Information may be used to provide you with information regarding additional opportunities and information about Hyosung products and services; and accordingly, by providing such personal information, you consent to such use. However, to the extent required by law, we will provide mechanisms for opting out of mass marketing communications targeted by personal Information we have collected or otherwise obtain consent in the manner required by applicable law. These mechanisms will normally be available on the relevant email or web site, but you may always notify us at the address specified below under “Contact Us”. Requests to opt out of communications based on data controlled by third parties must be made through the third party. Notwithstanding the foregoing, there may be some jurisdictions requiring stricter opt-in versus opt-out mechanisms relating to these types of communications and we will comply with the applicable laws in such locations.
External Links; Public Social Media
Other Hyosung Sites
Hyosung may amend this Policy at any time by posting a revised version on this Site, without providing prior notice to you. Any such amendment will be effective at the time it is posted unless a delayed effective date is expressly stated in the revised version. Your continued provision of personal information to us after such changes have been posted will constitute your acceptance of the changes.
If you feel that we have failed to deal with your Personal Information in accordance with this policy, or the applicable privacy laws, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction. Our privacy specialist will:
- listen to your concerns andgrievances;
- discuss with you the ways in which we can remedy the situation; and
- put in place an action plan to address your complaint and improve our information handling procedures if appropriate.