Welcome to Hyosung’s employee spotlight! Our March spotlight is on Phillip Littrell, Software Support Engineer. Phillip joined us at the beginning of the pandemic and approaching his one-year anniversary! Philip has been a great addition to the team over the past year and has constantly stepped up when needed. “I’ve truly enjoyed having Phillip on our team. I’ve put him in tough situations with customers, and received nothing but appreciative feedback from our Dealers on his customer service and willingness to dive into a problem and move it to resolution,” said Debbie Richardson, Software Support Manager.
Get to know Phillip more below!
Q: Tell us a little about your background. What did you do prior to joining Hyosung?
A: For the last 25 years, I worked with financial institutions in roles from operations to architect. I’ve worked for large software companies, consulting agencies, and in large institutions in finance technology. I spent nearly a decade working for the Federal Reserve Bank IT team before joining the Global Software Center (GSC) Software Support team at Hyosung.
Q: Why did you choose to work for Hyosung?
A: Software Support is the IT role I enjoyed the most over the years, and Hyosung offered me a chance to perform that duty while learning a new part of the financial technology industry. The company is large enough to offer stability and benefits but small enough that an individual can have a positive impact on processes and customer experiences.
Q: How long have you worked at Hyosung?
A: Not quite a year, as I started with Hyosung in May of 2020 as the world changed with COVID-19. The timing was just right, and the position on our support team was a great fit for my skills and experience. I was excited to come onboard and get up to speed in the organization.
Q: Has your role evolved since you joined the Hyosung family in May?
A: I’m a Software Support Engineer by title, and I work with customers on a daily basis to help them resolve both software and hardware issues. Sometimes, it is as simple as making a configuration change; other times the issues require escalation and research by the development teams to resolve. In the short time since I started, my role has expanded from our MoniPlus2s ATM software support to nearly all of the Hyosung software ITM (Interactive Teller Machine) products. Our team originally supported the financial institution hardware and software but has recently taken on the support for MoniView and Retail ATM products, ActiveTeller, and other software packages our customers use to enhance their ATM/ITM solutions.
Q: What is the best part of your job?
A: I enjoy working with the whole Software Development and Support team to solve customer problems to ensure their software products work properly for them and their customers. It is rewarding to work with the Software Development team in Dayton and the team in Korea to improve our products and make them easier to use for our financial institution and retail customers.
Q: Would you recommend a job to a friend? Why?
A: Yes, I would recommend Hyosung to a friend if the fit was right. Hyosung is a growing company, and there are wonderful opportunities here for motivated individuals that like to learn new functions to expand their knowledge and skill set.
Q: In 5 years, what do you want to achieve or where do you see yourself?
A: I see myself continuing my role in Software Support for quite a while because I really like troubleshooting issues and solving problems. Someday, I may pursue a role in Professional Services, but only time will tell.
Q: What do you like to do outside of work?
A: I enjoy watching the Dallas Stars Hockey team, riding my Honda VTX motorcycle with my daughter, photography, and logic and word games on my mobile devices. (DallasStars1Fan on Words with Friends)
Q: Can you think of a memorable moment during your employment at Hyosung?
A: I enjoyed visiting Dayton last year and meeting the Global Software Development team in the Midwest. It was great to meet the teams working in Ohio and put faces with names. I also enjoyed taking my daughter to the Six Flags company picnic last year and seeing firsthand the diverse team we have here in Texas. Earlier this year, I had the opportunity to help the Marketing team load the initial software and configure the financial institution machines in the new Hyosung Customer Experience Center. It was a great opportunity to get hands on with the hardware and software and help the company prepare the beautiful customer showroom!